WHAT WE OFFER

FAQ

Ordering

Place your order using our easy to use on-line store or customise you flag using our custom portal. If you are wanting to contact us regarding a purchase or wanting to start a trade account please use the contact form below and one of our customer service team will be in touch. Our phone number will only be provided to trade, government and council inquires. This is due to the sheer volume of phone calls we receive daily, largely from customers who customizations and requests are too varied to fulfil. We apologies for any inconvenience this may cause.

Online Payment

We accept Afterpay, Paypal, major credit cards: Visa, MasterCard and American Express. If you are after a trade account or purchase via bank transfer, please use the contact form below. We will not send out invoices before an order has been processed and payment made via our online portal. All personal and credit card information is transmitted via a secure server.

Shipping

Most orders are shipped via Australia Post for a flat fee, with the option to have express post at an additional cost. Depending on stock levels your order may need to be manufactured before being dispatched. You’ll receive an email confirmation that your order is on it’s way.

The delivery times below are provided to us by Auspost.

Flat rate: Can require 5 – 10 business days for delivery depending on your location. 

Express post: Can take 2 – 5 business days depending on the size of your order or location of stock.

Depending on stock levels your order(s) may come from different distribution centre’s. If stock isn’t available in your state we will dispatch from the next available state.

Due to recent upgrades across our network and distribution partners, tracking on our postage will soon be available on all our postage options.

PLEASE NOTE: These are expected times and shouldn’t be read as a guarantee of delivery dates. Sometimes excess demand on our contracted delivery services will be slower due to high demand (ie. over Christmas). We will always endeavour to have your order delivered to you as soon as we can.

Returns and Refunds

Affordable flags is happy to accept returns on sold items. If you would prefer a refund via your original payment method, please advise us via the contact form below and we will be happy to process that for you.

In order to obtain a full refund all we require is that:

1.     The item is still new

2.     Any tags are still attached (including bar codes)

3.     The item(s) are still in their original packaging

We have the right to not accept returns for items that are not in new condition/not in the original packaging. All costs involved in returning an item for refund or exchange will be at purchasers’ expense. Faulty merchandise returned within 30 days will be replaced where possible, if not a full refund will be given.

Please see our refund policy page for more details.